Top 7 Best Call Centers in London

London is a bustling metropolis with a thriving business ecosystem, making it an ideal location for some of the best call centers in the world. Whether you’re a business looking to enhance your customer service or an individual seeking employment in this dynamic industry, knowing the top 7 call centers can be incredibly beneficial. These centers offer a wide range of services that cater to diverse needs, ensuring both businesses and customers receive optimal support.

When considering a call center in London, here are some services they typically offer:

Customer Support: Providing assistance to customers with inquiries or issues.
Technical Support: Offering technical help for product or service-related problems.
Telemarketing: Promoting products or services over the phone.
Order Processing: Handling orders and transactions efficiently.
Help Desk Services: Delivering specialized support for IT-related issues.
Lead Generation: Identifying and nurturing potential customer leads.
Appointment Scheduling: Managing bookings and appointments for businesses.

Here are some key aspects to consider when selecting a call center in London:

Cost: Prices can vary widely; expect to pay anywhere from $20 to $50 per hour depending on services.
Technology: Ensure they use up-to-date communication and CRM software.
Reputation: Look for centers with positive reviews and a strong track record.
Scalability: Choose a center that can grow with your business needs.
Multilingual Support: Consider if they offer services in multiple languages.

Explore our comprehensive guide on the top 7 best call centers in London to find the perfect fit for your needs.

1. Bionic
2. Qlm Business Solutions
3. Callbox Europe

4. Callbox United Kingdom
5. GSA Business Development
6. Oworkers
7. Rsvp Call Centre

Number of companies

1782

Verified reviews

4,33

Average rating

+448000886981

1. Bionic

★ ★ ★ ★ ★ 3,8/5

4th Floor, The Minster Building, 21 Mincing Ln., EC3R 7AG, London

Call center
Business to business service

Why we chose them

Bionic stands out as a market-leading comparison service tailored specifically for SMEs in the UK. By integrating the convenience of digital technology with expert consultation, the company efficiently assists businesses in navigating essential services such as business energy, insurance, and broadband. Their tech-enabled experts streamline the process by comparing trusted UK business suppliers, offering a clear, hassle-free experience. This approach is designed to alleviate the burdens of managing business costs, ensuring that clients secure the best possible deals quickly and effectively.

With nearly two decades of experience, the company has successfully served over 200,000 British businesses, highlighting its expertise and reliability. Business energy solutions include competitive rates on electricity and gas, while business insurance covers a range of needs from liability to equipment protection. Additionally, connectivity services ensure businesses have access to high-speed broadband and VoIP, essential for modern operations. Their comprehensive approach combines smart technology with human insight, offering a seamless experience for business owners looking to optimize their operational costs.

+442079935994

2. Qlm Business Solutions

★ ★ ★ ★ ★ 5,0/5

124 City Rd, EC1V 2NX, London

Call center
Business management consultant
Marketing agency

Why we chose them

QLM Business Solutions stands out as a leader in providing innovative business solutions across various sectors. Specializing in call center services, business management consultancy, and marketing agency operations, the company is dedicated to helping businesses grow with cutting-edge strategies. Their expertise extends to developing bespoke telemarketing solutions, virtual receptionist services, and AI-driven customer support, tailored to meet the unique needs of industries such as healthcare, automotive, and real estate. By leveraging advanced AI technologies, they offer clients the tools necessary to boost productivity and streamline operations, ensuring a competitive edge in the market.

The company’s commitment to integrating generative AI into business workflows highlights its forward-thinking approach. By offering specialized AI training courses and solutions like AI chatbots and virtual switchboard services, they empower businesses to harness the transformative potential of AI. Their focus on providing strategic event promotion and generating high-value, pre-qualified sales leads demonstrates their dedication to maximizing client success. With a robust understanding of AI’s evolving landscape, they guide business owners and CEOs in navigating the complexities of AI, ensuring that companies not only stay ahead of trends but also drive sustainable innovation.

+442074425066

3. Callbox Europe

★ ★ ★ ★ ★ 4,7/5

26 York St, W1U 6PZ, London

Business to business service
Marketing agency
Telemarketing service

Why we chose them

Callbox Europe stands out as a leading partner for European businesses aiming to expand into North America, Latin America, or the Asia-Pacific regions. With over 20 years of expertise, the company excels in B2B lead generation, telemarketing, and marketing agency services. Their cutting-edge approach combines human and AI-powered strategies to help companies close more deals and reach new markets. With six offices worldwide and support in over 15 languages, they provide comprehensive solutions tailored to the unique needs of each client. Their multi-channel outreach ensures deeper connections, leveraging targeted lead generation services that deliver qualified leads across diverse industries, including information technology, cloud computing, and financial services.

Renowned for their customer-centric selling approach, Callbox is a trusted name in over 60 countries, driving growth through effective lead generation and sales development. Their success stories highlight significant achievements, such as helping a leading technology firm gain a 120% uplift in new business revenue and enabling a multinational SaaS vendor to generate over $50 million in annual revenue increase. Recognized as the top choice for lead generation in 2024, Callbox’s commitment to client success is evident in their awards and recognition across Europe. Their innovative services, such as account-based marketing and event marketing, make them the ultimate partner for companies looking to tap into the world’s top B2B markets.

+442030025986

4. Callbox United Kingdom

★ ★ ★ ★ ★ 4,8/5

26 York St, W1U 6PZ, London

Marketing
Marketing agency
Telemarketing service

Why we chose them

Callbox United Kingdom is a premier marketing company known for its comprehensive B2B lead generation and sales support services. Specializing in helping UK companies expand their reach across North America and APAC, Callbox employs a multi-touch, multi-channel account-based marketing strategy. This approach ensures that clients connect with the right prospects through a blend of voice, email, social, chat, website, and webinars. By outsourcing their marketing needs to Callbox, businesses can focus on closing deals while Callbox expertly manages lead generation, sales prospecting, and appointment setting, thereby accelerating their sales cycle.

What sets Callbox apart is its robust in-house campaign management platform, Callbox Pipeline, which seamlessly integrates with HubSpot to offer a streamlined customer acquisition process. Their diverse service offerings include lead generation, data cleansing and verification, and webinar marketing, catering to industries like IT, healthcare, and advertising. With decades of marketing expertise and cutting-edge sales technology, Callbox empowers businesses to boost sales productivity and drive significant revenue growth, making it a valuable addition to our company directory.

+443303351380

5. GSA Business Development

★ ★ ★ ★ ★ 5,0/5

73 Cornhill, EC3V 3QQ, London

Telemarketing service

Why we chose them

GSA Business Development stands out as a leading B2B lead generation company, offering comprehensive telemarketing services designed to propel business growth both in the UK and internationally. Their expertise spans a wide range of services including appointment setting, multilingual telemarketing, and customer care telemarketing. With a strong focus on data, they provide data building, cleaning, enrichment, and validation to ensure effective targeting. GSA excels in integrating traditional telemarketing with social media strategies, particularly leveraging LinkedIn, to maximize lead generation opportunities and enhance client engagement.

The company’s commitment to delivering results is evident through its extensive service offerings, which also encompass marketing consultancy, customer research, and direct marketing services. Their approach is tailored to meet the unique needs of diverse sectors, as demonstrated by numerous case studies and positive testimonials from satisfied clients. By offering telemarketing training and inbound enquiry management, GSA empowers businesses to optimize their sales pipelines. Their dedication to service standards and support for various causes further highlights their role as a trusted partner in B2B marketing and business development.

(833)2467264

6. Oworkers

★ ★ ★ ★ ★ 4,2/5

2nd, Berkeley Square House, Berkeley Square, W1J 6BD, London

Call center
BPO company
Data entry service

Why we chose them

Oworkers stands out as a leading outsourcing company, offering a wide range of services including call center operations, BPO solutions, and data entry services. With over a decade of experience, the company is trusted by industry leaders for its innovative approach and commitment to operational excellence. Their focus areas include AI solutions for data annotation, data processing services for e-commerce and document management, and customer experience enhancements through multilingual support in over 25 languages. Oworkers is committed to maintaining high standards of security and compliance, boasting ISO 27001 and GDPR certifications, which ensures data safety and quality control.

Their strategically located delivery centers in Bulgaria, Egypt, and Madagascar enable them to offer cost-effective and scalable solutions. Oworkers prides itself on its strong social impact, maintaining an impressively low attrition rate, which speaks to their dedication to employee well-being and stability. Their diverse service offerings also include content moderation and financial accounting outsourcing, making them a versatile partner for businesses seeking to optimize their processes. With a commitment to security, flexibility, and excellence, Oworkers delivers high-quality outsourcing solutions tailored to meet the unique needs of their clients.

+44800665400

7. Rsvp Call Centre

★ ★ ★ ★ ★ 2,8/5

Level 26, One Canada Square, E14 5AB, London

Call center
BPO company
Telephone answering service

Why we chose them

RSVP Call Centre stands out in the BPO and call center industry by leveraging a unique workforce of professional actors and performers to deliver top-tier communication excellence. For over 30 years, the company has differentiated itself by providing a wide range of services, including outsourced customer service, multilingual support, and outbound sales and retention. Their commitment to quality is evident in their omni-channel, 24/7 availability, ensuring clients receive seamless and effective customer interactions. The company is also known for its innovative approach, offering services like proof of concept testing, customer lifecycle management, and back-office support solutions.

The company’s dedication to excellence is further reflected in its partnerships and client collaborations, including notable names like Audible, Mercedes-Benz, and Virgin Wines. RSVP Call Centre also emphasizes flexibility and adaptability, offering homeworking and hybrid solutions, as well as nearshore and offshore centers of excellence. Their comprehensive service offerings, such as live chat and video chat support, data segmentation, and secure call handling, make them a versatile choice for businesses seeking to enhance their customer service and administrative functions. This strategic blend of creative talent and comprehensive service capabilities is why they have been selected for our directory.

FAQs

What services do call centers in London typically offer?

Call centers in London offer a variety of services including customer support, technical support, telemarketing, order processing, help desk services, lead generation, and appointment scheduling.

How much do call center services in London usually cost?

The cost of call center services in London can range from €18 to €45 per hour, depending on the complexity and type of services required.

What should I consider when choosing a call center in London?

When choosing a call center, consider factors such as cost, technology used, reputation, scalability, and whether they offer multilingual support.

How can I ensure a call center is reputable?

Ensure a call center is reputable by looking for positive reviews, checking their track record, and seeking recommendations from other businesses.

Do call centers in London offer multilingual support?

Many call centers in London offer multilingual support to cater to diverse customer needs, but it's important to confirm this with the individual center.

What is the typical timeline for setting up call center services?

The timeline for setting up call center services can vary, but generally, it takes a few weeks to a couple of months depending on the complexity and scale of services needed.

Can call centers in London handle technical support issues?

Yes, many call centers in London offer technical support services to help customers with product or service-related technical issues.

How do call centers help with lead generation?

Call centers assist with lead generation by identifying potential customers, nurturing leads through various communication channels, and setting appointments for sales teams.